Our client, UNIQUE PAVING MATERIALS is the industry leader in high-performance asphalt roadway repair material with customers in the private, commercial, and public sectors, in both national and international markets.

UNIQUE is seeking a CUSTOMER SERVICE REPRESENTATIVEfor our facility in Cleveland (East).

IN PERSON POSITION.

This is an opportunity for someone with prior customer service experience to join a successful, well-established company and work with knowledgeable professionals, to learn, and to further develop their career.

The primary responsibility of the Customer Service Representative (CSR) is to offer excellent service and support to customers and leads. The CSR position also interacts with, and supports, the sales and marketing teams.

Position Responsibilities:

• Answer and route phone calls
• Enter customer orders, quotes, and sample requests
• Email/phone communication with customers regarding order requirements/status
• Assist with freight quotes
• Provide general office support (ie greeting guests, distributing mail)
• Use Internet skills for lead generation research; provide lead follow-up as directed
• Assist with bid and proposal preparation, bid filtering, and research
• Assist with marketing/sales campaigns, including by phone, digital & print marketing, and campaign follow-up
• Support trade show and other events as needed

Qualifications:

• 2 years prior experience in customer service in a manufacturing environment
• HS/GED required; post HS education or Associates a plus. Will consider a combination of education and experience
• Prior marketing experience (social media etc.) a plus
• Excellent verbal communication and listening skills; professional telephone presence
• Skilled in written communication - spelling, punctuation, and grammar
• Strong organizational skills, detailed-oriented, and accurate. Self-directed and able to meet deadlines
• Ability to maintain a professional, courteous, and helpful demeanor when dealing with diverse individuals
• Strong skills in spreadsheets and database use. Prior experience with a customer database/CRM and ERP, including accurate entry and report writing preferred.
• Proficient in MS Office (Excel, Word, Outlook) and office equipment (copier, scanner, and telephone systems)
• Some overnight travel may be necessary

Equal Opportunity Employer