Role: 3rd Line Support Engineer

Salary: Dependent on experience

Location: Northampton (on-site working)

As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area.

Skills & experience required

o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, Switches, Routers), Firewalls, perimeter/security devices, databases, backup and security software and SQL server
o Good knowledge of Windows desktop operating systems
o Good knowledge and experience with supporting Dell and HP server/blade hardware
o Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous.
o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous.

Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter.

If you are interested in the role and would like to apply, please click on the link for immediate consideration.